Terms & Conditions
TERMS & CONDITIONS OF USE
Last updated: 28th April 2023
END USER LICENCE AGREEMENT (“EULA”) FOR GAMOSKI NETWORKS PVT LTD:
IMPORTANT – PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PROCEEDING TO ACCESS OUR WEBSITE AVAILABLE AT www.natural8in.com (“Website” or “Natural8 India”), OUR MOBILE APPLICATION (“Application”), USE OUR SERVICES, PLAY OUR GAMES AND/OR DOWNLOAD OUR SOFTWARE, AS YOUR AGREEMENT TO THEM CONSTITUTES A LEGALLY BINDING AGREEMENT.
IT IS YOUR SOLE RESPONSIBILITY TO PERIODICALLY REVIEW THIS EULA AND YOUR CONTINUED USE OF THE SITE, AND ASSOCIATED SERVICES, CONSTITUTES YOUR ONGOING ACCEPTANCE OF THE TERMS CONTAINED HEREINAFTER.
The following terms and conditions as updated by us from time to time and made available here (these “Conditions”) are legally binding and shall govern the relationship between “You” (“Your” also refers to You throughout this EULA) and Gamoski Networks Pvt. Ltd., having its registered address at Office No.1, 5th Floor, Centro Pedro Vincent Vaz, Mapusa, Goa 403507, India (together referred to in these Conditions as “we”, “us” or “our”) in relation to all use of software licensed by us to You, directly or indirectly, and Your play on game client downloaded from the Website, or from the Apple App Store / Google Play Store, Your interaction with other users, and/or Your use of the Website or Application otherwise (“Services”).
The Website and the Application are operated by Gamoski Networks Pvt. Ltd. (“Company”), with its registered address in Goa, India, as stated above. The Company is governed solely by the laws and courts of India.
By visiting, registering on the Website or Application and/or continuing to use the Services, You agree to be, and are, bound by these Conditions. If You do not agree to accept and be bound by the terms, please do not open an account or continue to use the Website, the Application or participate in the Games.
Please be reminded that these Conditions defines the rights and responsibilities that You and we have with respect to the Games, Services, Application and Website. You represent and warrant that You have the right, authority, and capacity to accept these Conditions and to abide by them and that You have fully read and understood these Conditions without any impairment in judgment.
By accepting these Conditions You also accept our;
b) Withdrawal Policy;
d) Security & Ecology Policy;
e) the House Rules; and
f) all such other of our terms and conditions, game rules, rules or policies as they relate to any applicable Game, promotions, bonuses, special offers or any other aspect of Your use of the Website from time to time.
In the event of any inconsistency between these Conditions and the House Rules, then, to the extent of the inconsistency, these terms and conditions shall prevail.
1.1 The Games offered by the Company are games of skill, which are permitted under Indian State anti-gambling laws. Indian courts have recognized that offering and participating in games of skill are protected activities under the Constitution of India. By participating in Games, you acknowledge that you are participating in games of skill. We do not offer the Games in Restricted Territories, i.e., States where the law prohibits games of skill or the law is ambiguous with respect to games of skill. We have detailed the Restricted Territories in clause 3.1 below. You are responsible for ensuring that your access to the Website and/or Application, or your participation in the Games, does not contravene the applicable laws, including applicable laws of the State from where you play.
1.2 Participation in the contests of the Games involve an element of financial risk and may be habit-forming. You acknowledge that you understand such risks prior to participating in the Games. Please also see our Responsible Gaming page.
2. CHANGES TO THE TERMS AND CONDITIONS
2.1 We may need to change the Conditions for a number of reasons, including for commercial reasons, to comply with new laws or regulations or for customer service reasons. The most up-to-date terms and conditions can be accessed here, and the date on which they came into force is noted. Your unconditional acceptance of such updates to these Conditions will be implied by your continued use of the Website and/or Application after such amendment. If You do not accept the modified Conditions as provided by Us, We reserve the right to deny access to the Games, Application and the Website.
2.2 Where We wish to make substantial changes to the Conditions, we will give You as much prior notice of such changes as is reasonably practicable via one of the following methods:
- Email (to the email address You have previously supplied us with, if any);
- A message in your mailbox of game client; or
- A notice on the Website or Application.
2.3 We may, at our discretion, invite You to accept the new Conditions by clicking on “Yes” or “I accept”, checking a “tick box”, or any other similar method of confirmation by You. If You provide us with any such confirmation, or if you continue to use the Services and/or Your account after notification under this clause 2 (Changes to the Terms and Conditions), You shall, from such time, be deemed to have accepted and be bound by the new Conditions (including any additions, removals, substitutions). If any change is unacceptable to You, You may either cease using the Services and/or close Your account by following the steps in clause 3.7 below.
2.4 It remains Your responsibility to periodically check these Conditions to ensure you continue to agree with them each time You use the Application and the Website.
3. ACCOUNT OPENING AND SECURITY
3.1 In order to register, open an account and participate in the Games, You represent and warrant that:
a) You are at least 18 years of age and legally able to enter into contracts;
b) You are resident in India and are not resident in, or playing the Games from any State in India whose laws may restrict/prohibit you from opening an account and/or participating in the Games, including the following States: Assam, Odisha, Telangana, Nagaland, Andhra Pradesh, Arunachal Pradesh, Sikkim (for real-money games) (“Restricted Territory”);
c) You are not an employee/contractor of (i) the Company, or (ii) any of the Company's group company;
d) You will abide at all times by these Conditions and any other agreements between You and us;
e) You have not been excluded or are not currently self-excluded from gaming activity, or it has been at least 3 months since such self-exclusion; and
f) You have not previously had your account closed by us for any reason.
3.2 If You do not meet the eligibility requirements set out above, You are not authorised to use the Website or the Application. We reserve the right to suspend and/or close any accounts of any purported customers that do not meet the eligibility requirements and reject any Game entries made via such accounts.
3.3 In order to create an account on the Website or Application, You will be required to register with a mobile number and One Time Password (OTP) authentication.
3.4 You are only permitted to open one account. If You have more than one account, You must immediately inform us. Furthermore, only one account for each IP/Household is allowed. If You open more than one account, all accounts may be closed and consequences of termination of accounts as mentioned in clause 15 would apply. If there is more than one account registered for Your household (“Duplicate Account”), we reserve the right to block or close any or all accounts of that household. All transactions made from the Duplicate Account will be made void.
3.5 Any returns, winnings, or bonuses which You have gained or accrued through the Duplicate Account will be forfeited by You and may be reclaimed by us, and You will return to us on demand any such funds which have been withdrawn from the Duplicate Account plus an admin fee.
3.6 You must maintain Your account and keep Your details up-to-date.
3.7 If You wish to close Your account, You must send a request to do so to email@example.com or use the permanent exclusion feature within the Website and/or Application. By closing Your account, You will also forfeit any promotional bonuses, prizes, or benefits which You may have acquired. In the event of closure of Your account because of gaming habit or if Your account has been closed due to fraud, You acknowledge that You are prohibited from opening a new account.
3.8 The Company shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.
3.9 The Company will not be liable if You manage to open a new account or participate in any Games in violation of applicable law or these Conditions, nor for any direct or indirect consequential damages.
3.10 You are required to enter all mandatory information requested by us, including any information that may be required to establish your physical presence, at any time during your use of our Services. We shall not be liable for incorrect entries, including but not limited to data input error.
3.11 You must not open an account if You are located in a Restricted Territory in which applying for or opening an account and/or using our Services is unlawful or contrary to any applicable regulation. It is Your responsibility to ensure that this is not the case. We reserve the right to immediately suspend Your account if we discover that Your account has been opened, or is being used, from such a Restricted Territory. We further reserve the right to request proof of age documentation or residency proof from any customer at any time. If you are unable to provide such proof of age or residency proof to our satisfaction within 5 days of such request, we reserve the right to permanently close your account. If you provide such proof to our satisfaction, we will reactivate your suspended account.
3.12. If it comes to our attention that you are restricted/prohibited by law from opening an account and/or participating in the Games or if you are a resident of/playing the Games from any Restricted Territory, all transactions made from your account will be made void. Any returns, winnings, bonuses, prizes, or benefits which You may have gained or accrued through Your account will be forfeited by You and may be reclaimed by us, and You will return to us on demand any such funds which have been withdrawn from Your account plus an admin fee, applied as per the sole discretion of the Company. The Company, at its sole discretion, may refund any deposits made by you through the same payment method used by you or otherwise and may also set off any forfeited winnings payable by you to the Company against any such deposits to be refunded.
4. USER CONTENT
4.1 All activities on Your account are Your responsibility. You should not use the Website, Application or Services for any activity not permissible under law, including:
- to copy, decompile, reverse engineer, or otherwise attempt to discover any source code, license, use or assign any intellectual property in the Website and/or Application to which you have no legal right;
- to copy any logos, brand names, marketing or branding material or pictures from the Website and/or Application;
- to remove any copyright and other proprietary notices contained in any content on the Website and/or Application;
- use spiders, crawlers or robots for the purpose of accessing the Website and/or Application, or any content on the Website and/or Application;
- in a manner that harms the Company, or its directors, employees, affiliates, distributors, partners, service providers, and/or any other user of the Website and/or Application; and/or
- alter or modify any part of the Website and/or Application.
4.2 You are responsible for all the content that You post, display, transmit, host, upload, publish, store, update or share on the Website and/or Application (including with respect to its appropriateness, legitimacy, lawfulness and ownership) (“User Content”) and must ensure that the User Content posted by you is in conformity with the Conditions and applicable laws. When you use the Website and/or Application, you specifically undertake not to host, display, upload, modify, publish, transmit, store, update or share any User Content, through the Website and/or Application that:
- violates any law for the time being in force;
- belongs to another person and to which the user does not have any right;
- is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes user harm (i.e., any effect which is detrimental to a user), or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
- infringes any patent, trademark, copyright or other proprietary rights;
- is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
- deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the Ministry may, by notification published in the Official Gazette, specify;
- impersonates another person;
- is harmful to children;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to other nations;
- contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
- is in the nature of an online game that is not verified as a permissible online game;
- is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game; and/or
- violates any law for the time being in force.
4.3 We have no obligation to monitor any User Content. However, we, at our discretion and in accordance with applicable law, may review any User Content and may also remove any User Content from the Website and/or Application if we determine in our sole discretion that such User Content is in violation of the Conditions or any applicable law. Such actions do not in any manner negate or dilute our position as an intermediary under applicable laws or impose any liability on us with respect to the User Content. Where we remove any User Content from the Website and/or Application, we will make reasonable efforts to inform the user who had posted such User Content about such removal. In case the user is aggrieved by our actions under this clause, they may write to our Grievance Officer as per clause 30 of these Conditions.
4.4 In addition to the above, we will consider all communications, requests and suggestions sent by users and other members of the public regarding take down/disabling/removal/deletion of any User Content provided that such communications are sent in a bona fide manner, in good faith and in the interest of the Website, Application and public good. However, we are not under any obligation to act on any such communications, requests and suggestions or respond to anyone. Our decision in this respect shall be final. We will take such action as we are required to take under applicable law, if there is any valid court order or upon being notified by the appropriate government agency as per applicable law.
5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 You warrant that:
- You are not younger than 18 (eighteen) years old or any legal age at which gaming activities under the law or jurisdiction that applies to You require;
- The details supplied when opening Your account are correct; and
- The money deposited is not derived from any illegal activity.
5.2 The Company complies with Indian laws, regulations, and guidelines for the prevention of money laundering and the funding of terrorism as may be applicable. All transactions made by players on our site are checked to prevent money laundering and all other illegal activity. Suspicious transactions shall be investigated by the Company, and, if necessary, a suspicious transaction report will be made by the Company to the competent authorities. In any such event, the Company may be prohibited from informing any players or third parties involved, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent authorities if required by applicable laws. Furthermore, in the event of any suspicious transactions, the Company may suspend, block, or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent authorities.
5.3 By agreeing to the Conditions, You authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including regulatory bodies) to confirm Your identity and contact details and to prevent money laundering (the “Checks”).
5.4 By regulation, we are required to undertake KYC of users under applicable laws. For this, we may need to collect a copy of your identity document (ID) and a proof of address document before we can permit you to deposit funds or proceed with your withdrawal request. A satisfactory evidence of identity must be provided by You. The ID must be a current government-issued photo identification document, such as a passport or a driving license. As for the proof of address document, it must be a document that can prove your residential address, such as a bank statement, utility bill, or tax bill, and this document must be dated not more than 90 days from the date of submission. You agree to provide any further documents that may be required for completion of KYC, as prescribed under applicable law.
5.5 In certain circumstances, we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. If You do not or cannot provide us with such information, then we may suspend Your account until You have provided us with such information or permanently close Your account.
Furthermore, if Your age is not successfully verified upon registration; Your account will remain frozen. No gaming on the Website and/or Application will be permitted until age verification has been successfully completed; and if a customer is shown to be underage even after the completion of age verification, all transactions will be made void and related funds deposited will be returned within 5 (five) working days.
5.6 Successful verification of your identity and/or Your account does not overrule clause 15 (Suspension, Restriction, Termination of Account) in any way.
6.1 Participation in the Games is at Your discretion and risk. You understand that playing “real money” games contains a degree of financial risk. You acknowledge that You are fully prepared financially to undertake such risks and to withstand any losses incorrectly and that You are able to sustain the total loss of any Games’ entry fees paid by You. You are entirely responsible for the information that You provide to us and we shall not be liable for incorrect entries made by You, including data input errors with respect to the Games’ entry fee paid.
6.2 It is Your responsibility to ensure that all details of Your transactions on Website and/or Application are correct. You can access Your transaction history on the Website or the Application. Once a transaction has been confirmed by You (for example by clicking the Enter tab), it cannot be cancelled.
6.3 We reserve the right to refuse the whole or part of any transaction requested by You if you do not satisfy our verification checks including our KYC checks, including as required under applicable law, or if it comes to our notice that you have breached these Conditions. No transaction is accepted by us until we have confirmed to You that it has been accepted. If You do not receive a confirmation that Your transaction has been accepted, You should contact our customer service.
7. YOUR NATURAL8 INDIA Account
7.1 Only entry fees paid from Your account set up through the Website and/or Application will be accepted by us for the Game(s), and any winnings You make on the Game(s) will be credited to Your account. You may facilitate all deposits and withdrawals by accessing the “My Account” page.
7.2 In respect of any transactions entered into on the Website and/or Application, including making a payment for Games entry, all amounts collected from you and other users are held in separate designated escrow bank accounts. Funds in these bank accounts will not be used by Us for any day-to-day operational expenses or to fund the growth of Our business.
7.3 We reserve the right to refuse or limit (by setting minimum and maximum amounts which will be set out in the House Rules or on the Website or Application) any Game entry fees and/or pay-outs at our sole discretion for any reason whatsoever. In circumstances a Game entry fee paid is deemed to be or is declared void by us at our discretion, any sum deducted from Your account with respect to that Game entry shall be credited to Your account.
7.4 Game entry shall only be valid if accepted and confirmed by us, and subject to compliance with these Conditions. Until accepted by us, no communications from You shall be binding on us, and all information displayed on the Website or Application constitutes an invitation to play only. You agree that our records, in the absence of manifest error, shall be the final authority in determining the terms of any Game entry fee You pay and the circumstances in which they were made.
7.5 The Company shall effect a transfer of winnings to the user’s bank account within 3 to 5 working days from such request subject to the users providing such documents. You acknowledge that the Company is not obligated to pay winnings to you if:
- You have not registered your bank account with the Company; or
- You have not verified your user account in accordance with these Conditions; or
- The Company has grounds to believe that the information or documents provided by you are false, fabricated, incorrect or illegible.
7.6 Your account is personal to You. You shall not allow others to use Your account or to accept any prize or participate in any of the Games. Any person found to have violated this section will be liable for all losses on the account and will not be entitled to collect any winnings.
7.7 You cannot transfer, sell, or pledge Your account to another person. This prohibition includes the transfer of any assets of value of any kind, including, but not limited to, ownership of accounts, winnings, deposits, rights, and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes, but not limited to, the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation, and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation, and/or association in any way shape or form.
7.8 It is Your responsibility to keep Your login details, such as your password, private and secure, and You are solely responsible for the security of Your login details such as your account information and password. You are responsible for any unauthorized use of Your login details, account and/or password. In the event that a third party pays a tournament entry fee makes a withdrawal from Your account, such entry fee or withdrawal shall be valid, and liability for losses on Your account will be on You, whether or not You were aware the third party misappropriated Your account and password information. Methods of misappropriation of Your account and password information includes, but is not limited to, hacking and/or through viruses and malware that are present on your computer or device used to store or access your account and password information. Contact the Company immediately if your login details have been compromised.
7.9 While we make every effort to ensure that Your data is secure at all times, You likewise recognize that there are instances that may damage, corrupt, delete, or in any way alter Your data that are beyond our control. However, we shall ensure that adequate security mechanisms designed to protect Personal Data will be used to prevent Personal Data from being stolen, misused, or abused and to prevent Personal Data breaches.
7.11 We reserve the right to, at our option, assign these Terms, and transfer Your account with us to a third party at any point of time at our discretion. In such case, we will as far as reasonably possible, ensure the orderly transfer of your accounts with such third party, and continuation of Services to you by such third party.
8. CUSTOMER FUND PROTECTION
8.1 Any funds You deposit with the Company will be held in a segregated bank account in the name of the Company (“Designated Account”) in accordance with the regulations relating to customers’ money. This means that all such funds are protected, and in the case of insolvency, properly due funds can be paid to the customers.
8.2 The Company keeps a sum of money equivalent to its liabilities to customers in the Designated Account which is solely used to hold the players’ balance. This Designated Account shall not be used for any operational purpose, and the balance of the Designated Account shall be audited by third-party auditors to confirm that it matches with the players’ total balance to meet any withdrawal requests.
8.3 Monies held in Your account shall not earn any interest.
9.1 You agree to refrain from using our Website and Application: in excess of, or beyond, the agreed purpose; to distribute, sell, license, provide or otherwise make any Services available to third parties without our consent; to store or transmit material or information that is infringing, libellous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or otherwise harmful, unlawful, or tortious, or in violation of any third party privacy rights; in any way that is in violation of any applicable law, rule, or regulation; or to transmit viruses, malware, or other malicious code.
9.2 It is prohibited to modify, reverse-engineer, or otherwise manipulate, interfere with or disrupt any of our software used in the Website, Application and/or Games. To ensure the integrity of the Website, Application and Games, we reserve the right at any time in our sole discretion to block users from certain IP addresses from accessing the same tables or tournaments.
9.3 We may, at our sole discretion and without any requirement to give reasons, exclude any customer from our Services generally and/or from receiving selected promotions and offers introduced by us from time to time.
9.4 We reserve the right to suspend, discontinue, modify, remove, or add to the Website, Application and/or any Games at our discretion with immediate effect and without any obligation to provide You with notice.
10.1 You can make deposits via payment methods provided in the cashier page, which includes credit cards, debit cards, and various alternative payment options.
10.2 The Company uses third party payment gateways to process and facilitate payments to load your account. At no time during the purchase process or thereafter, does the Company collect, have access to or stores your card, bank account or other payment information. The third party payment gateways are managed by third party payment gateway providers and you are required to follow the terms and conditions of the third party payment gateway providers. We will not be liable for any loss caused due to failure of transactions, wrongful transfers, inadvertent transfers or any other issue faced while using the third party payment gateways. Any such issue shall be dealt with between You and the payment gateway.
10.3 While availing any of the payment method/s available on the third party payment gateway, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
- Lack of authorization for any transaction/s, or
- Exceeding the pre-set limit mutually agreed by you and between bank/s, or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason/s.
10.4 If You wish to participate in any Games using the Website or Application, You must deposit money into Your account which You can then use to play such Game. We reserve the right to undertake KYC checks on player deposits for the purpose of regulatory compliance.
10.5 There is a minimum deposit requirement per deposit method. Details for the minimum deposit requirements are explained on the cashier page.
10.6 Deposits to the player account are made by transfer of money to the Company’s account by way of the payment methods stated on the Website or Application. The Company reserves the right to change the accepted methods of payment at its sole discretion, and will update the Conditions on any such change. The Company further reserves the right to accept certain methods of payment subject to the fulfilment of certain conditions. The Company does not warrant that all methods of payment are available at all times.
10.7 We do not accept cash funds.
10.8 In relation to deposits and withdrawals of funds into and from Your account, You shall only use such cards and other financial instruments that are valid and lawfully belong to You.
10.9 By depositing money, You agree not to make any charge-backs, reversal, or otherwise cancel any deposits into Your account, and You agree to refund and compensate us for unpaid deposits.
a. In the event of an overcredit during the transfer of deposited fund into a player's playing account, the Company reserves the right to deduct the overcredited amount from the player's account without any prior notice.
b. Should the Company be unable to retrieve the overcredited fund, due to a transfer or low account balance, all withdrawal requests will be denied or cancelled until the retrieval of the overcredited fund.
c. Notwithstanding clauses (a) and (b) above, should the player manage to place a withdrawal request, the Company reserves the right to deduct the withdrawn amount in the order of priority higher than the overcredited funds without any prior notice.
d. Notwithstanding the clauses (a) and (b) above, any player transfers made prior to retrieval of the overcredited funds will result in the suspension of the transferee's (receiving) account.
e. Further investigation will be carried out, and you acknowledge that any decision made by the Company in this regard will be final and conclusive.
11.1 All withdrawals are subject to our Withdrawal Policy, accessible here. There may be minimum and maximum limits on the amount that You can withdraw from Your account, depending on the payment method used or limits applied to Your account. Withdrawals may only be made to the card You have registered to Your account and deposit funds with or to your bank account. Service charges may be charged by banks for withdrawals and will be deducted from Your account at the time of withdrawal.
11.2 All payments made into Your account must have been confirmed as cleared, and none have been charged-back, reversed, or otherwise cancelled prior to You withdrawing funds from Your account.
11.3 Once we have approved Your withdrawal, You must give us sufficient information as to how the funds should be transferred to You. All withdrawals will be remitted only to the same Account from where the funds paid into Your account originated unless proof is provided that the payment method has been lost or cancelled.
11.4 You are responsible for reporting Your winnings and losses to Your local tax or other authorities.
11.5 We reserve the right to request further information prior to any withdrawals.
12.1 Winnings paid out to users on the Website and/or Application are subject to deduction of tax (“TDS”) under the applicable Indian income tax laws (Income-tax Act 1961), as amended from time to time.
12.2 The Company shall provide the winners with TDS certificates in respect of such tax deductions.
12.3 The winners shall be solely responsible for payment of any other applicable taxes on their winnings.
12.4 The Company shall charge Goods and Services Tax ("GST”) on the rake, fees, Game entry fees or any equivalent charge collected from the users as required by the prevailing laws.
13. HELD FUNDS
13.1 Held funds are part of Your total poker cash balance and relate to Your poker winnings in the previous 72 hours. Consequently, profits arising from poker sessions are not available immediately to withdraw; they are held in a customer’s poker wallet for a period of 72 hours. Despite these funds not being available for withdrawal, they are available for use at the poker table.
13.2 All withdrawals are subject to our Withdrawal Policy accessible here.
13.3 In the case of a suspicious/collusive play taking place on Your account or another player account related to Yours in any way as reasonably determined by Us, You acknowledge that we reserve the right to block access to the Website and/or Application by such accounts. Consequences of such blocking would be as mentioned in clause 15.
14.1 We may, from time to time, offer bonuses and/or promotions that are governed by separate terms and conditions. Any bonuses credited to Your account must be used in adherence with such terms and conditions.
14.2 In the event and to the extent of a conflict between these Conditions and the bonus or promotion terms and conditions, the bonus or promotion-specific terms and conditions prevail.
14.3 If we believe that You are abusing or attempting to abuse a bonus or promotion, or are likely to personally benefit through the abuse of a bonus or promotion, we may deny, withhold, or withdraw from You any bonus or promotion at our sole discretion. We may also terminate Your access to our Website, Application and/or Your account. In such circumstances, the consequences of termination of account would be as mentioned in clause 15.
14.4 By participating in any promotions of the Company (the “Promotion”), You agree to cooperate in all advertising, marketing, publicity material, and activities we may choose to utilize. You also agree, if requested, (a) to wear any Company-branded clothing or patches provided; and (b) to sign, if requested, an irrevocable release form allowing us to use your information with respect to the Promotion.
14.5 In any event sponsored by Company, You agree not to wear or expose third-party branding or advertising for any company which could be deemed as a Company competitor. If you breach such a requirement, we reserve the right to revoke any prize awarded to you.
14.6 With respect to Your participation in any Promotion of the Company, You confirm that the submitted materials will be Your own original work and such materials will not infringe on the intellectual property rights or other rights of any person or organization.
15. SUSPENSION, RESTRICTION OR TERMINATION OF YOUR ACCOUNT
15.1 Without restricting our ability to rely on other remedies that may be available to us, we may suspend or terminate Your account or cancel any Game entry fees paid by You, remove any bonus monies in Your account, and/or take any other action we deem appropriate in our absolute discretion if:
- We suspect You are acting in a manner that is detrimental to the conduct of our business,
- You are in breach of the Conditions or any other terms or rules applicable to You, or
- We are required to do so by law.
15.2 our sole remedy in the event of termination of Your account by us for any reason shall be the reimbursement of any undisputed account balance You may then have, subject to You having complied with applicable law and these Conditions to the fullest extent permitted by law. We shall have no further liability to You whatsoever.
16. SECURITY CHECKS
16.1 We are committed to providing our customers with an enjoyable poker experience in a safe and secure environment, and we operate security procedures and checks to protect our customers and the Company from fraud and collusion. Any kind of bot or artificial intelligence is strictly prohibited on the Website and/or Application. Occasionally, as part of this process, we will check on accounts and plays in the Game(s), and this may result in the suspension of the use of account whilst these checks are carried out, as well as requests for information from customers. We believe it is in the best interests of our customers and ourselves that we operate this process, and it is a condition of participation that all our customers acknowledge this and cooperate with us in this respect.
16.2 Players can play on the Website and/or Application only upon acceptance of the Security & Ecology Agreement, available [here]. Security & Ecology Policy includes all the details of the security checks that we perform to make the environment safe and fair for all players.
17. PROHIBITED USES OF THE WEBSITE, APPLICATION AND SERVICES
17.1 Cheating or Illegal Behaviour
- The Games may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Games and any bets placed on or via the Games. All bets must be placed through the user interface provided on the Website and/or Application.
- We reserve the right, in our sole discretion, to prohibit any player from participating in any and all Games of the Company. We may, where situations warrant, freeze the chips, void bets, and/or suspend or terminate the account of any player suspected of violating applicable laws, these Conditions, or cheating in any form (which includes, without limitation, collusion or the exploitation of faults in software or the Website or Application). We further reserve the right to restrict seating and/or to prohibit players from playing in a particular Game, including restricting two or more players from playing together at the same Game.
- We reserve the right to void any bet inadvertently accepted after the time for placing bets has closed or where the event is resolved or at a stage where the player could have any indication of the outcome. In these circumstances, the original bet amount will be returned to the customer account.
We have developed and employed sophisticated proprietary technology intended to seek out and identify users making fraudulent or unlawful use of the Services or our Poker Software. You shall not break into, access, or attempt to break into or access or otherwise circumvent our security measures. If we believe in our sole discretion that You are in breach of this clause, we may terminate Your access to the Services immediately and/or have Your account blocked.
18. GAME RULES
18.1 The House Rules on the Website and Application shall apply to Your participation in a Game. In particular, You are not permitted to make a bet in excess of the value of chips on the table at the beginning of a hand. You are permitted to acquire additional chips only between hands. If You run out of chips during a hand, You are considered “all-in”. You may not remove money from the table during a playing session. Taking money out of the Games and continuing to play is not allowed in a table bets format.
18.2 Players must refrain from “table talk” or “coffee-housing” or talking during a hand in a way that compromises an opponent’s hand. This applies if You are playing in the hand or watching the hand. Repeated abuse of this aspect of player behaviour will result in suspension or permanent restriction of play.
18.3 Abusive or offensive language or other behaviour considered inappropriate by us in the context of the Games will not be tolerated. Bad behaviour or offensive language identified by us or brought to our attention will be dealt with swiftly and may result in a suspension or loss of playing privileges or such other action as may be deemed necessary by us at our sole discretion.
18.4 We use random number generator software for the distribution of cards in the Games.
18.5 We do not deploy bots on our Website and/or Application.
18.6 You acknowledge and agree that You shall not interfere, interrupt, attempt to interrupt, or attempt to manipulate the operations of the Website or Application, or the normal play of any of the Games on the Website and/or Application. Failure to comply with the preceding may lead to Your exclusion from the Website and Application, and to criminal and civil investigations.
18.7 For detailed rules of the Games, You can check the rules in each Game’s page or from the House Rules here.
18.8 Please note that players from outside India may be referred on the Website and/or Application and may play the Games and tournaments with You for free. Please note that such players do not make any deposit with us nor win any prizes from us through the Website and/or Application. We do not earn any fee from such players.
18.9 You may be granted entry into international games and tournaments on third-party websites and/or applications as part of our Services. The Company shall continue to service you at all times in relation to your participation in such games and tournaments. Please note that you will not be required to remit any funds outside India to participate in such tournaments. You will receive any winnings from such games and tournaments from the Company.
19. SERVER CRASH
19.1 If You have chips at a table during a server crash, the Game will be cancelled, and all of Your chips at the table and in play will be returned to Your account. We, our affiliates, agents, and licensors shall not be liable for any loss resulting from delays or interruptions to play due to failure, breakdown, malfunction, disconnection from or interruption of electronic or mechanical equipment, of telephone, internet connection, or other communications facilities, or due to any denial of service (DDOS) attack or other malevolent external interferences with our site or any other causes over which we or they have no direct control.
19.2 In the event of systems, technological, or communications failure or errors relating to the generation of any result, bet settlement, or any other element of the Game, the Website, or Application, we will not be liable to You because of any such errors, and we reserve the right to void all related bets and plays on the Game in question.
20. CONFIDENTIAL INFORMATION
20.1 “Confidential Information” shall mean all data, information and materials including, without limitation, computer software/program, documents, information, advice, manuals, privacy policies, web tools, applications and interfaces and specifications provided by the Company, directly or indirectly, to you, under this Conditions, whether written, oral or transmitted through the Website and/or Application or otherwise, and whether specifically marked as confidential or not.
20.2 During the course of your interactions with us, you may come into possession of our proprietary and Confidential Information. You shall, at all times, keep the Confidential Information confidential and use all reasonable efforts, including implementing reasonable physical security measures and operating procedures, to preserve the secrecy and confidentiality of such Confidential Information. You shall not, at any time, without our prior written approval, make any disclosures whatsoever of any Confidential Information to others.
20.3 You shall not modify or remove any confidentiality marking and/or copyright notices appearing on any Confidential Information.
21. INTELLECTUAL PROPERTY RIGHTS
By entering into this Agreement, you acknowledge that the trademark ‘Natural8’ and/or ‘Natural8 India’ is owned by its licensors and licensed to the Company in India.
These Conditions confer only the right to use the Website, Application, and the Games while these Conditions and applicable license(s) (if any) are in effect, and they do not convey any rights of ownership in or to the Company, the Website, the Application, Games, or any of our intellectual property. All right, title, and interest, including, and without limitation, any copyright, trademark, patent, trade secret, or other intellectual property right in the Website, the Application, and Games will remain the sole property of NSUS IP & Investment Ltd and Run Pure Limited and is licensed to Gamoski Networks Pvt Ltd. Any Services provided to You under these Conditions, and other data or materials that are prepared in the performance of such Services hereunder, and all right, title, and interest in the foregoing will belong to us.
The Company shall conduct tournaments in respect of the Games on the Website and/or Application in which prizes will be distributed to winners. The rules for tournaments may be found in the Tournaments page of our website. Company’s decision with respect to the winners shall be final and binding.
23. PAYMENT TERMS
23.1 All users participating in Game tournaments or tables in Games must contribute to a prize pool in respect of such contest in their accounts. The prize pool will be paid to the winner or winners of such contest, less Company’s platform fee and applicable taxes subject to winners meeting the criteria set out in these Conditions.
23.2 Company will charge a platform fee from each user joining a tournament. The platform fee (including tax, if applicable) shall be debited from the user’s account prior to entering the tournament. The platform fee will be specified at the time of registration for the Game.
23.3 Cash game / Tournament winnings will be subjected to a processing fee (of approximately 1% to 2%) before being credited to the user's account post-hand / post-tournament.
24. PUBLICITY OF TOURNAMENT RESULTS
24.1 By registering for a tournament on the Website and/or Application, You agree to allow us to use your play data within an online live stream, in online broadcasting, and any other future publicity that the Company may use after the completion of the tournament. All the Company tournaments are reported on various online media and social media platforms with results published that include players’ Website/Application nicknames, finishing positions, played-hands, and pay-outs in the events. However, we do not publicly use players’ real names or personal information unless we have written permission from the players to do so. Any final tables of tournaments, selected by the Company, can be broadcasted on online media, such as on the Twitch platform, with the hole cards open with a delay of 1 (one) hour from the actual time of play.
24.2 For some specific tournaments, You need to consent that your real name will be published if you win any prize from such tournaments. If you do not want the publicity of your real name, you should not register for such tournaments in the Website and/or Application. For these specific tournaments, You will be prompted with a pop-up window during the tournament registration for the release consent of your information and additional confirmation of your real name.
You agree to hold harmless and indemnify us and our subsidiaries, affiliates, officers, agents, and employees from and against any third party claim arising from or in any way related to Your breach of these Conditions, or Your violation of any law or the rights of a third party, or Your use of the Website, Application and/or Games, including any liability or expense arising from all claims, losses, damages (actual or consequential), suits, judgments, litigation costs, and attorneys’ fees, of every kind and nature. Nothing in these Conditions shall be deemed to exclude or limit Your liability in respect of any indemnity given by You under these Conditions.
26. LIMITATION OF LIABILITY
26.1 We do not warrant that our operations shall be uninterrupted or error-free. We shall provide our Services, Website and/or Application on an “as is” and “as available” basis without warranty of any kind, whether expressed or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. To the maximum extent permitted by law, we exclude all Conditions, warranties, representations, or other terms which may apply to the Website, Application and Games, whether express or implied.
26.2 Our maximum liability to You for any matter arising out of or in connection with Your use of the Website and Application will be limited to the aggregate of the amount legitimately in Your account and the return of the amount of the entry fee of any disputed payment.
26.3 The Company (or any of its group companies officers, directors, employees, shareholders, or agents) will take all the measures needed in order to protect the company against any of the following:
- any direct, indirect, special, incidental, consequential loss, or damages whether exemplary or punitive;
- any loss of income;
- any loss of direct or indirect profits;
- any loss of goodwill;
- any loss of contracts;
- any loss of use of money;
- any loss or damages arising from or connected in any way to business interruption;
- in any way whether in tort (including without limitation to negligence), contract; and/or
- otherwise in connection with the Services, Website or Application in any way or in connection with the use, any inability to use, or the results of the use of the Website and Application including, but not limited to, loss or damages due to viruses that may infect Your computer equipment.
26.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer or mobile equipment, computer programs, data, or other proprietary material due to Your use of the Website, Application, or Games or to Your downloading of any content on it or on any website linked to it.
26.5 We will not be liable for any loss or damage that You may suffer because of any act of God, power failure, trade or labour dispute, act, failure or omission of any government or authority, obstruction or failure of telecommunication services or networks, access delays or access interruption, data non-delivery or data misdelivery, the unauthorised use of Your security access details, or any other delay or failure caused by a third party. In such an event, we reserve the right to void any bet or cancel or suspend our Services arising from such circumstances without incurring any liability. Furthermore, we will not be responsible for the failure of any equipment, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our Website or Application, or prevent You from being able to contact us.
26.6 Nothing in these Conditions shall exclude our liability which we may have in respect of fraud or death or personal injury arising from our negligence.
27. THIRD PARTY CONTENT
27.1 You expressly acknowledge and agree that we shall not be liable to You for the content of or use by You of any information or Services offered by third parties or affiliates advertising, marketing, or otherwise posting content through the Website or Application (whether directly or via links to or from other sites or resources) nor can we be said to endorse the content of such advertisements or information and we make no warranties with respect to such content.
28. DORMANT ACCOUNTS
28.1 For the purposes of these Conditions, a “Dormant Account” shall mean any customer account which, for a continuous period of 12 (twelve) months or more, has not either (a) had funds deposited in it; or (b) had funds withdrawn from it; or (c) had a bet placed from it; or (d) had a bet settled from it. In respect of such Dormant Accounts, we reserve the right to charge on the last day of each month a processing handling fee of INR 200 per month (or the remaining balance should the account balance be under INR 200) which will be deducted in arrears at any time within 10 (ten) working days of the subsequent month. These charges shall be payable in respect of any Dormant Account until such time as the account becomes active again or has a nil balance
28.2 If Your account has been deemed a Dormant Account and has subsequently been dormant for an additional 12 (twelve) calendar months, Your account shall be deemed to be an “Abandoned Account” and closed, and the sum total of cash held in Your account at the time of closure shall be forfeited by You and may be reclaimed by us.
28.3 Any Personal Data retained in relation to Dormant Accounts will be deleted and disposed of when the purpose for which the Personal Data was collected has been fulfilled.
29. RESPONSIBLE GAMING
We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to You, our customer, to ensure that You enjoy Your wagering experience on our site while remaining fully aware of the social and financial harms associated with problem gaming. Check out our Responsible Gaming guide for more information.
a) Deposit Limits
After account registration, You can set Your own daily, weekly, and monthly deposit limits at any time. If You want to increase Your deposit limit, You must wait 24 hours, after which You must confirm the value increase, for immediate implementation. If You decline the increase, Your deposit limit will remain as the previously selected value. You can find more information about our Responsible Gaming Guide here.
We want everyone to enjoy playing our Games. However, we do recognise that some customers would wish to restrict or even cease playing. We, therefore, provide a self-exclusion facility that allows customers to close their accounts for a temporary period from 1 hour to a much longer period up to 5 years or permanently.
You can select a self-exclusion period by contacting our customer service support team directly by emailing firstname.lastname@example.org. If You choose to self-exclude, you will not be qualified for any bonuses or promotions that we may offer during the self-exclusion period. Within two days of choosing to self-exclude, You will also be excluded from any marketing material that we may send (which You would have previously provided us with Your explicit consent to receive). No further marketing material will be sent until the self-exclusion period is over, and/or You have requested to return to the Application or Website.
If You choose to self-exclude, Your account will be closed for the duration of the selected period, and You will no longer have access to the Games. We will return Your remaining account balance in accordance with our Withdrawal Policy. During your self-exclusion period, You must not attempt to play with us. We will not be responsible or liable for any subsequent consequences or losses (however caused) that You may suffer or incur if You continue gaming through additional accounts where You have altered any of Your registration details or You provide misleading, inaccurate, or incomplete details or otherwise seek to circumvent the self-exclusion.
If You choose to reopen Your account once the self-exclusion period has ended, You will be required to contact the customer support team via email@example.com. You will then be given a minimum 24-hour cooling off period before Your account is active. Whilst the 24-hour cooling off period is in place, You will be given the option to cancel the reactivation.
We also wish to draw Your attention to the existence of software preventing an individual computer from accessing gaming websites or services, such as www.cyberpatrol.com or www.gamblock.com. If You require any further information or assistance regarding our functionality, please contact firstname.lastname@example.org.
30. CUSTOMER COMPLAINTS
Should there be any complaint, claim or dispute relating to the Games on the Website and/or Application, please contact us at email@example.com and/or contact our grievance officer, Dinesh Nadar at email: firstname.lastname@example.org and phone number +91 74472 05303. The complaint will be assigned to a customer support representative.
An initial response will be sent to the customer within 24 hours for weekdays and within 72 hours for weekends.
If no subsequent/follow up contact is made by the customer within seven days, the complaint is considered resolved.
If a subsequent/follow up contact is made by customer, the complaint will be re-examined by the designated customer support representative within 24 hours for weekdays and within 72 hours for weekends, then either a second response will be sent or the complaint will be escalated to a customer support manager according to departmental procedures. The customer support department will continue to process customer complaints until they are successfully resolved or are deemed in dispute according to departmental procedures.
31. CONTACT US
You may contact us at the following number: +91 94224 42506
You can also contact us via postal mail sent to the following address:
Office No.1, 5th Floor, Centro Pedro Vincent Vaz, Mapusa, Goa 403507, India.
32. GOVERNING LAW
32.1 The Conditions shall be governed by and interpreted in accordance with the laws of India.
32.2 The courts in Goa, India shall have exclusive jurisdiction over all matters connected with the Conditions and Your use of the Website and/or Application.
33.1 If, for any reason, a court of competent jurisdiction finds any provision of these Conditions, or portion thereof, unenforceable, invalid, or unlawful, then the remainder of these Conditions shall continue to be in full force and effect and will be read to give maximum effect to the intention of the parties as reflected by its plain language.
33.2 You agree that no venture, partnership, employment, or agency relationship exists between You and us as a result of these Conditions.
33.3 Our failure to exercise any rights under these Conditions shall not institute or be deemed a waiver or forfeiture of such right or waiver or forfeiture of such rights in the future.
33.4 These Conditions constitute the entire understanding between You and us relating to the use of the Game.
33.6 We shall have the right to place advertisements of our choice in relation to the Website and/or Application. The user must not use the Website and/or Application for posting, sharing or hosting any advertisements.
33.7 You may not assign or sub-license, the rights, duties or obligations under these Conditions, in whole or in part, to any person or entity, without our prior written consent. Company may assign or sub-license, the rights, duties or obligations under these Conditions, in whole or in part, to any person or entity without Your prior written consent.
We will not be held responsible in any circumstances for any loss or damage that may result from the use of the Services, Software, Application, or Website. We disclaim any warranty for the Services, Software, Application, or Website, which are provided on an “as is” basis. We will endeavour to supply the Services, Software, Application, and Website to the highest possible standard and in a safe and secure manner, although we make no warranty that their supply will be uninterrupted or free from errors. Where any defect is notified to us, we will make every effort to correct the defect in a timely manner. We will not be liable to you where any communication or system is impacted by a delay or failure. We reserve the right to suspend, remove, or modify the Website, Application, or Services, either temporarily or permanently, at our sole discretion and without any obligation to provide you with notice of such an action. We will not be liable for any loss incurred in this circumstance. It is your sole responsibility to ensure that you have the legal right to use the Website, Application, or Services from within the jurisdiction or Indian State that you reside or access them from. It is not our intention that anyone should use the Website, Application, or Services from any jurisdiction or Indian State where online poker is illegal. The availability of the Services, Application or Website in any jurisdiction should not be construed as an offer, solicitation, or invitation by us to use the Services, Application, or Website. You acknowledge that your participation in the Website and/or Application, or availing of the Services is at your sole decision and that you accept the full risk of using the Website and/or Application or Services. You further acknowledge that you do not find the Services, Application or Website to be against applicable law, offensive, biased, obscene, or indecent. Users agree that the Company will not be made a party to any dispute between them and any other user nor will it be liable in case of any such dispute.